There are 2 sources to get a support about Logosys Software:

1. A Documentation and Community where you can find an answer to your questions yourself or ask users for help.
   
2. An engineering team which you can contact directly only if you have an access to a total support.
   

What is included in a total support?

Total support includes:

1. Processing your questions and requests within 24 hours in business days (Monday–Friday, 10-30AM–6-30PM IST).
   
2. An Logosys guidance and consulting to accomplish your tasks.
   
3. Assisting in solving problems related to the Logosys usage directly (remote access sessions, system review, etc.).
   

Total support does not include updating software applications for clients, but we do our best to help you to get the desired results in the most effective way.

How can I get a full support of Logosys Support engineers?

There are a couple of ways you can apply for the support service:

1. Download an Logosys software the first time - and get 1 month of a free total support. Once the trial is over, the Logosys software will notify you about it, and you have access only to the documentation and the community of our support. No direct access to the engineering team.
   
2. Buy a full Logosys license that gives you an annual subscription to the Logosys updates and a full support.
   
3. Buy a temporary Logosys license that gives you an access to the full support service until the expiration date of the temporary license.
   
4. You can wait for six months after your trial period is expired and get 1 month of a full support.
   

Please contact our sales team if you wish to purchase a full or a temporary Logosys license: sales@logosys.in

What can I do without a license?

You can use an Logosys as long as you wish with our logo overlay on your video. All the functionality is available in this mode. Once per day the Logosys Software shows you a message about the trial usage.

You can use the Documentation and ask questions in the Community.